How do we select our Battle Packs?
After the Kickstarter ends, you will be sent a Backerkit email (usually with a week of the Kickstarter ending). Based on your pledge level, you will be asked to answer which specific Battle Pack you want from a drop down list (you will be asked 3 times for the 3 battle pack level, 5 for the 5 battle pack level, etc.). This info will then put those items into your order list, and then you can add on any other add on’s like normal.
If you have any questions please email me at [email protected]
Last updated: August 06, 2019 12:15
How do I get the Card Crate?
Just add $20 to your pledge, then add the Card Crate to your cart in the Backerkit Pledge Manager!
Last updated: August 06, 2019 12:24
If the UK leaves the EU, how will that affect my costs?
To be completely honest, we don’t know yet. Our hope is it truly wouldn’t affect shipping costs too much, and we will do everything we can to keep costs similar to what we estimate.
The only thing I can say, is if this occurs, you may have normal customs and VAT’s fees that would occur with shipping from inside the EU to outside countries.
Last updated: August 06, 2019 13:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.